“I want to know when a client’s home needs service before they do. System monitoring gives us immediate knowledge of a component failure and in some cases the ability to fix the problem remotely. This is a significant advance in a business where service is everything.”
Ken Johnson, President of Premiere Systems
CEO Blog
Services and the AV Industry
Our Managed Home product launch has been a great success. The acceptance by the industry and the press has proven the need to shore up, what has been a loss leader for many in this industry, the dreaded service call. we have been working hard to educate the marketplace on the importance of superior service and the need to charge for your service calls. I have been amazed at how many companies are giving service away for free. I have yet to see the HVAC, electrician or appliance vendor not charge for a service call. And when you call an HVAC tech, they are even charging you for the travel time and the time it takes him to write up the invoice onsite.
To help our partners create a successful and profitable service entity within their company, we have decided to take the pro-active approach and begin to develope sales and marketing material that can be private label for their end clients. Presently we have an SLA (Service Level Agreement) we have developed for our Channel Partners. Along with the sales and marketing materials, we are also developing a 2 day workshop on developing a service organization. We feel this is an important aspect to our success and our partners success. More details will be announced very soon.
Brian