“I want to know when a client’s home needs service before they do. System monitoring gives us immediate knowledge of a component failure and in some cases the ability to fix the problem remotely. This is a significant advance in a business where service is everything.”
Ken Johnson, President of Premiere Systems
Managed Home-Monitoring and Management
At the heart of every Atomoo solution is our remote monitoring and management services. This provides our integrator partners with necessary visibility of what is happening on their client's networks and with their systems, allowing integrators to respond quickly and efficiently to problems and even to spot potential ones before they become critical. In addition, Atomoo works with technology vendors to ensure that their systems are enabled for monitoring and management providing integrators with a single overall network management system for any IP device on the network.
How It Works
- Atomoo plans setup with integrator determining what types of devices to monitor and what service level is needed for client network, including best practice monitoring and management requirements from manufacturers and vendors based on systems that the integrator will be using
- Atomoo pre-configures and ships out server platform ready for integrator to drop in place at client's site
- Atomoo's systems automatically discover network devices and begin reporting back to Atomoo's secure networks operations center (NOC) and certified monitoring technicians
Key Features
- 24x7 monitoring of the network and connected devices
- Single dashboard view of all your client networks
- Secure remote connectivity for troubleshooting
- Access to certified technical support staff
- Customized reporting for each of your clients
- Automatic notifications and alerts customizable for each client
- Business process integration with customer relationship management (CRM) and professional services automation (PSA) systems
Monitored Devices
Atomoo can monitor the status of virtually any IP-enabled device, including desktops, laptops, printers, routers, wireless access points, media servers, touch panels, and control systems. Atomoo's systems use a combination of software agents and probes to build an inventory of IP devices on your clients' networks and leverages network management standards and extensions to gather detailed information about each device.
For more information about Atomoo's network monitoring and management services, please contact your channel partner manager.